Practice Management
Bekki Shone
Practice Manager
Mrs Tracey Winstanley (f)
Assistant Practice Manager
Administration
All our Care Navigation and administrative staff have formal training and their work is reviewed by annual appraisal.
They will do everything they can to help you but please remember that they have a difficult job especially at busy times of the day when they are responding to telephone calls and queries coming at them from all directions.
At all times, they are under the instructions of our clinical staff
You will be asked the reason for your visit. This information will help them make sure that you see the most appropriate member of the primary care team.
They are bound by strict rules of confidentiality so you may rest assured that anything you say to them will be treated with the appropriate respect.
We have 2 Senior Administrators, 12 administration staff, who not only co-ordinate communication between the doctors and the hospital services but who increasingly find themselves the first port of call for queries directly from patients on virtually every aspect of their treatment. They, too, have been formally trained and will respect your confidentiality.
