All our reception and administrative staff have formal training and their work is reviewed by annual appraisal.
The receptionists have all been trained and many of them are very experienced. Anything you tell them will be treated in absolute confidence. If you are unsure whether to consult your doctor, nurse or health visitor etc, the receptionist will be able to advise you. If you are in doubt about anything, ask the receptionist. If she does not know the answer she will ask someone who does. Please help them to help you.
They are bound by strict rules of confidentiality so you may rest assured that anything you say to them will be treated with the appropriate respect.